Privacy Policy

Minestone Hosting

Last Updated: June 15, 2025

This Privacy Policy explains how Minestone Hosting ("we", "our", or "us") collects, uses, and protects your personal information when you use our game server hosting services ("Services"). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

• Account Information: Your name, email address, billing info, and account credentials.
• Technical Information: IP address, browser type, server logs, and device identifiers.
• Usage Data: Server activity, support interactions, feature usage, and preferences.
• Cookies: We use cookies and similar technologies for functionality and analytics.

2. How We Use Your Information

• To create, manage, and secure user accounts.
• To provide and improve our Services.
• To communicate with you regarding updates, issues, and promotions (where legally permitted).
• To prevent abuse, fraud, and unauthorized access.
• To comply with legal obligations and enforce our terms.

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for processing your information includes:

• Contractual necessity – to provide our Services to you.
• Consent – for marketing communications or cookies.
• Legal obligations – to comply with applicable laws.
• Legitimate interests – to improve and secure our Services.

4. Your Rights Under GDPR

• The right to access your personal data.
• The right to correct inaccurate data.
• The right to have your data deleted ("right to be forgotten").
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time (where applicable).
• The right to lodge a complaint with your Data Protection Authority.

5. Your Rights Under CCPA (California)

• The right to know what personal information we collect, use, and share.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal data (we do not sell your data).
• The right to non-discrimination for exercising your privacy rights.

California residents may exercise their rights by contacting us through our ticket system and including “CCPA Request” in the subject.

6. Sharing of Information

• We share data only with trusted service providers (e.g., payment processors, email platforms) under strict confidentiality agreements.
• We may disclose data when required by law or in connection with legal claims or investigations.

7. Data Storage and Security

• Data is stored in secure facilities and encrypted where applicable.
• Access to your information is restricted to authorized personnel only.
• We follow best practices to protect against loss, misuse, or unauthorized access.

8. Data Retention

• We retain your data as long as your account is active or as required by law.
• Upon account deletion, we remove or anonymize your data within 30 days, unless retention is required by law.

9. Children’s Privacy

• Our Services are not intended for children under 13, and we do not knowingly collect data from them.
• If we learn that we have collected personal data from a child without parental consent, we will delete it promptly.

10. International Data Transfers

If you access our services from outside the United States, your information may be transferred to, stored in, and processed in the United States. We use appropriate safeguards for such transfers under GDPR, such as standard contractual clauses.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on our website and, where appropriate, notified via email.

If you have questions or requests regarding this Privacy Policy, or wish to exercise your rights, please contact us via the ticket system on our website.

Thank you for trusting Minestone Hosting.