This terms of service agreement (the “Terms of Service”) governs the terms and conditions under which Minestone Hosting will provide hosting products and services (the “Products and Services”) to Customer (defined below) described in the order form submitted in connection with these Terms of Service (the “Order Form”). For purposes of these Terms of Service, “Customer” shall mean the entity, or if being purchased by an individual, the individual executing this online transaction via click wrap agreement.
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
You are responsible for cancelling your service on billing.minestone.tech. If you do not cancel your service, it will renew automatically.
You are responsible for cancelling automatic payments after your service has been terminated.
Minestone Hosting assumes no responsibility for any and all data hosted on our service. You agree to take full responsibility and to maintain appropriate backup of files and data stored on our servers. Any backup services provided by Minestone Hosting, whether paid or not, are offered with no warranty or guarantees.
TO THE FULLEST EXTENT ALLOWED BY LAW, MINESTONE HOSTING PROVIDES ALL PRODUCTS AND SERVICES “AS IS”, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Servers may only be used for the services they were intended and you may not install or use unauthorized third party programs. We do provide technical assistance such as a need for help with our Pterodactyl Panel and Server Hosting problems, and will not be held responsible, for any third party software uploaded to our services. Unauthorized usage, such as attempting to access or interfere with other clients data, will result in the suspension of your services. Bypassing any limits or restrictions that your service is provisioned with, such as limited allocations, RAM limits, or CPU restrictions or any usage restrictions will result in the suspension of your services without any refunds. Your usage must be reasonable and should not place excessive load on our hardware or available resources. You may not interfere with the services we provide to other customers. In rare situations, we may place restrictions on your services if your usage interferes with the services provided to other customers. Servers should only store data related to the game. They are not meant for storing personal files, backups, etc. If your storage usage becomes disruptive to other game servers on the same node we have the right to suspend your service until a resolution is reached. You are only allowed to order one trial server, this is to prevent abuse. If you are found abusing the trial servers, we have the right to suspend your account.
We pride ourselves on the services we provide to our customers. Everyone on our team is eager to help our customers and ensure your success while running your services with us. We approach customer service with your goals and needs in mind with the desire to resolve your concerns as quickly as possible. However, abusive language and behavior can make it difficult for our support team to help you find a solution. Examples of such behavior might include denigrating language, personal attacks, threats of violence to yourself or others, and spamming, among others.
We look forward to serving you. To do so, we need to preserve our business and guarantee that our employees feel safe at work. To that end, when an individual or group becomes threatening or abusive to our team, we may need to take action to protect our employees. These actions may include:
Limiting access to support
Off boarding from our services
Reporting to authorities
If you would like to know more about this policy or have any feedback, let us know by reaching out to our customer support team.
Denial of Service (DoS) attacks
TOR exit nodes
Open DNS resolvers
Public video chat (e.g., CamFrog, Visichat)
Virtual currency / cryptocurrency (*coin) mining
Crypto verification (SmartNodes, etc.)
Fake/Replica product websites
World Community Grid, Folding at Home, or similar software
HitLeap or any artificial traffic creation
Multics, CCcam, or any other card sharing software